The Top Relias Interview Questions and How to Ace Your Interview (2024)

Interviewing at Relias can be an exciting yet nerve-wracking experience. As a leading provider of healthcare training and compliance solutions, Relias only hires the best of the best. This means the interview process is rigorous, with multiple rounds of tough questions designed to assess your skills, experience and culture fit.

I’ve interviewed extensively with Relias across various roles. In this comprehensive guide, I’ll share the most frequently asked Relias interview questions, along with tips to help you prepare winning answers. With the right preparation, you can walk into your Relias interview confident and land your dream healthcare job!

Overview of Relias and the Hiring Process

Before diving into the interview questions, let’s briefly go over what Relias does and what their hiring process entails.

Relias provides online training and compliance solutions to over 10000 healthcare organizations. Their tools help improve staff competencies reduce risks, and enhance clinical and financial outcomes across the continuum of care. Relias focuses on the senior care, intellectual and developmental disability, and human services markets.

The Relias hiring process typically involves:

• Initial phone screen with a recruiter
• Personality and cognitive ability assessments
• 1-2 technical interviews focused on your skills and experience
• A culture interview to assess your fit with Relias values
• Reference checks
• Final interview with senior managers

The process aims to thoroughly evaluate both your technical abilities and your alignment with Relias’ collaborative, innovative culture.

Now let’s look at some of the most frequently asked interview questions and how to ace your responses.

Top Relias Interview Questions and Answers

Here are 12 of the most common Relias interview questions that you’re likely to encounter:

1. Why do you want to work at Relias?

This is a common opening question aimed at assessing your interest in Relias and the healthcare space. The interviewer wants to know that you have done your research and are excited about Relias’ mission.

• Do highlight Relias’ commitment to improving lives through education and technology
• Talk about how your background aligns with their focus areas
• Share why you find their culture and values appealing
• Avoid generic answers – customize your response to Relias

For example: “I’m excited to work at Relias because of your focus on innovating healthcare education. As someone passionate about leveraging technology to improve training and compliance, I find Relias’ mission deeply meaningful. I’m also drawn to your collaborative culture and rapid growth, which provide opportunities to take on significant responsibilities and continuously learn.”

2. What can you bring to the company that someone else cannot?

This behavioral question aims to understand your unique strengths and value-add. The interviewer wants to see how you differentiate yourself from other applicants.

• Highlight 2-3 standout qualities that make you a strong candidate
• Provide specific examples that demonstrate these strengths
• Align your answer with the role’s requirements
• Avoid generic strengths – tailor your response to Relias’ needs

For example: “I believe my combined background in instructional design and software development makes me uniquely qualified for this role. For one, I understand how adults learn best and can design intuitive, engaging training content. Additionally, my technical skills allow me to build dynamic, interactive modules optimized for various learning styles. For instance, in my last role, I created a virtual reality compliance training simulation that increased engagement scores by 40%.”

3. How do you stay updated on trends in corporate training and compliance?

Relias places immense value on continuous learning and development. This question tests your curiosity and proactive efforts to enhance your skills.

• Discuss podcasts, blogs, events and publications you follow
• Talk about professional networks, continuing education courses etc.
• Share how you’ve applied emerging trends or concepts to your own work
• Convey your genuine interest in ongoing learning

For example: “I make it a priority to stay on top of the latest developments in training and compliance through several means. I follow leading industry publications like Training Magazine and eLearning Industry blog. I also attend local ATD chapter events and webinars to hear different perspectives. On the compliance side, I leverage tools like Google Alerts to track regulation changes and trends. I’m also part of several corporate training Groups on LinkedIn where professionals share best practices. Whenever I come across an intriguing concept, I think about how I can apply it within my role. Staying abreast of the field allows me to continually enhance my work.”

4. Tell me about a time you managed multiple priorities with tight deadlines. How did you approach it?

Juggling several high-pressure projects is the norm at fast-paced companies like Relias. This behavioral question tests your prioritization, time management and stress handling skills.

• Provide a real example that demonstrates these abilities
• Walk through your systematic approach to managing the situation
• Share any tools or techniques you used to stay organized
• Discuss how you maintained attention to detail despite the pressure
• Conclude with the positive results achieved

For example: “A key example was last year when I was leading development of two new client training programs concurrently, while still managing daily responsibilities. To stay organized, I created a priority matrix to map all tasks by urgency and importance and schedule them appropriately. For daily plans, I used a Kanban board and maintained close communication with my manager to get ongoing direction on shifting priorities. When unexpected urgent issues like production bugs arose, we worked rapidly but methodically by focusing on the root cause, not just quick fixes. Despite tight timelines, both programs launched successfully and received positive client feedback.”

5. How would you handle a client who is upset about a delayed project timeline?

This situational question tests your client management skills, especially when navigating challenges. The interviewer wants to see your empathy, communication style and problem-solving abilities.

• Start by listening actively and acknowledging the client’s frustration
• Assure them you will work with internal teams to get back on track
• Provide frequent status updates even if just to convey you’re investigating
• Suggest reasonable interim solutions or workarounds
• Follow through on any commitments made
• Bring in your manager if needed to align on any concessions

For example: “First and foremost, I would listen and convey my understanding of the client’s disappointment. I would then apologize for the delay, affirm our commitment to deliver, and share specifics on how we plan to resolve the issue quickly. This may involve reassigning resources or bringing additional team members on board to expedite the work. I would provide the client with frequent updates on progress and adjust timelines if required. If the delay stems from an internal process issue, I’d work cross-functionally to address the bottleneck. Throughout this challenging situation, I would aim to maintain transparency and rebuild trust through consistent communication and follow-through.”

6. How would you go about training nurses with varying levels of tech literacy on using new software?

Relias creates training solutions for diverse learner groups. This question tests your ability to adapt material and instructional approaches to different audiences.

• Discuss learning modalities – visual, auditory, kinesthetic etc.
• Share ideas to assess nurses’ baseline tech skills and knowledge gaps
• Suggest tailored content formats – videos, PPTs, demos, job aids
• Propose hands-on exercises, simulations to build proficiency
• Plan 1:1 coaching options for those struggling
• Seek nurse manager input on best training strategies

For example: “I would start by meeting with a sample of the nurse audience to understand their learning preferences and existing tech capabilities. For those less tech-savvy, I would create video tutorials covering software navigation in a step-by-step manner. For visual learners, detailed screengrab instructions may work better. The training content would include knowledge checks to test understanding. To enable hands-on practice, I suggest creating exercises simulating common workflows. Those needing more guidance could be paired with nurse champions to provide 1:1 support. I would also solicit feedback from nurse managers on what training approaches may work best for their teams. The key is recognizing varying skill levels and tailoring the instructional approach accordingly.”

7. Describe a time you had to be flexible and adapt quickly to changing priorities.

Agility and flexibility are essential in Relias’ dynamic work environment. This interview question tests your ability to adjust smoothly to fluid circ*mstances.

• Share a real example that demonstrates your adaptability
• Explain the situation and the triggering changes
• Discuss your positive, proactive mindset in response
• Highlight how you realigned your priorities or work accordingly
• Share the result – were you able to adapt seamlessly?

For example: *”A key instance was on my last project developing a customer training workshop. Two weeks before the delivery date, we learned that the product features being released changed based on engineering delays. While disappointed, I quickly regrouped with my manager to reassess priorities and update the workshop content accordingly in the compressed timeframe. This involved identifying must-have versus nice-to-have material given the new scope. I also jumped in to help update the product release notes to align with the revised features. Despite having to overhaul the workshop at the last minute, by maintaining a positive attitude, collaborating closely with cross-functional teams, and focusing on the